If you are having problems in the classroom, we recommend that you follow the three R’s: refresh, reload, and restart.

Refresh

If you see your own video in class, hover over it and click “Refresh AV”. Or, go to the gear menu and click “Refresh AV”. You will then go through AV Check before re-entering the classroom.

Re-enter

Completely exit the classroom by clicking the X in the upper right corner. Then click “Enter Class” to return.

Restart

If refresh and re-entering did not help, completely restarting your computer may resolve issues in the classroom.

If the three R’s do not solve your problem, reach out to live chat support.

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