Before class:
Restart your computer
Run a speed test to check your internet connection. Have a backup plan (e.g. alternate location) if you have a bad connection (https://www.speedtest.net/)
Log in and check your computer's camera and audio — make sure you pass (and do not skip) the A/V check
Close all programs and tabs except for the Forum tab on Chrome.
Make sure you have completed (and submitted, if applicable) the pre-class work and readings
At the time of your class:
Enter the classroom several minutes early to complete and pass the A/V check
Make sure you understand the goals and topics for the class at the beginning
Participate fully in all activities and exercises
Some tips to ensure a good class experience:
Connect to the Internet via an ethernet cable when able
Avoid using hot spots, taking a class from cafés, or taking classes from public buildings (if you do, run a speed test)
Close all other apps and browser windows open while using Forum
Remember the three Rs if you encounter trouble: Refresh A/V, (exit and) Re-enter the classroom, and Restart your laptop
Reach out to live tech support for any assistance needed during class
Use the Chrome web browser (other browsers are not supported)